Hybrid Role. Must be able to go onsite to our office in New Berlin, NY, approximately 1-2 days a week.

At Preferred, we understand the importance of holistic health. To meet the diverse needs of our employees, we offer a comprehensive set of benefits:

Financial

• Short-term disability, long-term disability, and life insurance coverage are provided at no cost
• Optional benefits include enhanced life insurance and critical illness plans
• 401k plan with an employer contribution that you will receive regardless of your own contribution to the plan
• A cash-balance pension plan
• Student Loan Repayment Assistance
• A short-term incentive plan for all employees

Social

• Generous paid time off, offering of 25 days at hire (prorated based on start date for the first year)
• 7 days of paid sick leave
• 10 paid company holidays
• Personalized paid time off after 3 years!

Emotional

• Access to 26 sessions with a BetterHelp therapist each year for you and up to 5 dependents, as well as access to all of BetterHelp’s group and digital resources
• Access to Family First, a team of care experts who can provide you and your loved ones 1:1 assistance with a variety of caregiving solutions, from elder care to legal and financial challenges, insurance and Medicare navigation, and more!

Physical

• Medical, dental, and vision coverage options begin on the first day of employment
• Health Savings Accounts (with a generous employer contribution!)

YOUR PURPOSE AND FUNCTION IN OUR COMPANY:

The Claims Support Manager leads a team of high-volume transactional contributors within the Claims Department. This role is accountable for achieving established production targets, delivering an exceptional experience for our internal and external customers while maintaining a highly collaborative and engaged team.

The Claims Support Manager will:

• Foster a positive employee experience and teamwork aligned with our culture.
• Responsible for interviewing, hiring, onboarding, development, training, and performance management of direct reports
• Manage staffing levels, including managing total headcount and daily staffing levels from time off requests and leaves of absence, to ensure appropriate levels of coverage and production.
• Actively manage workflow queues and volume and redirect resources to ensure metrics are achieved for quality, quantity and timeliness.
• Ensure best practices, company policies and procedures, and compliance/regulatory rules are documented, communicated to staff, and adhered to, and issues are escalated as appropriate.
• Produce timely production reports and dashboards.
• Determine efficacy of processes and modify for continuous improvement.
• Manage effectively in a hybrid work environment while working onsite and virtually.
• Collaborate with peer Managers across the department to streamline processes and ensure tasks are handled at the appropriate level.
• Identify tasks and processes that can be taken on by Claims Support as the department and roles evolve.

KEY CAPABILITIES FOR SUCCESS:

• A positive, "what's possible" attitude with a people, team and customer orientation.
• Ability to guide, coach and provide clear direction to others.
• Work collaboratively, motivate and positively influence others in a fast-paced environment with established deadlines.
• Responsive and quick to action.
• Ability to identify and resolve problems quickly and efficiently.
• Excellent organization and time management skills.
• Effective verbal and written communication skills.
• Process oriented with a focus on driving efficiency and quality.
• Customer focused; aligns customer needs and satisfaction as primary, able leverage information and experience to create customized customer solutions.
• Ability to successfully manage relationships, motivate, and lead a team.

QUALIFICATIONS:

• High school diploma or equivalent required, college degree preferred.
• 5+ years' related work experience required.
• Previous lead or supervisory experience preferred.
• Demonstrated ability to prioritize and resolve complex problems and escalate as necessary.
• Experience in insurance industry preferred.
• Proficient in relevant enterprise tools and software utilized by Preferred Mutual including but not limited to (CRM, Microsoft Office Suite, etc.).

ABOUT US: As a mutual company, we are independent by nature, so we think about insurance solutions a little differently. Through listening, problem solving, examining your challenges and collaborating on the right solutions for you, Preferred Mutual independent agents provide flexible solutions and adapt to your evolving needs. We do the same for our employees. We are process and domain experts, focused on the solutions that deliver results for our clients and our company. We offer a great work environment, professional development, challenging careers, and competitive compensation. With Preferred, there are no surprises. You can count on us to deliver on our promises and be there when you need us, as your insurance provider and your employer. Preferred Mutual is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

DISCLAIMER: This role (job) description indicates in general terms, the type and level of work performed as well as the typical responsibilities of employees in this classification. The duties described are not to be interpreted as being all-inclusive to any specific employee. Management reserves the rights to add, modify, change or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job. Nothing in this position description changes the at-will employment relationship existing between Preferred Mutual Insurance Company and its employees.

The base pay range for this position is $72,500 - $100,000 per year paid on a salaried basis. The rate offered to any candidate will be reflective of the candidate’s experience and any relevant education, certification, or qualifications related to their ability to perform the responsibilities of this position as permitted by law.